This is a long story, but I gotta type this out before I lose it....
So, my Powerbook crashed about 2 weeks ago...grey screen and "you must restart your computer" message, then nothing...it would not restart. I take it in to Apple Soho, the genius bar dude takes a look and says it's likely the logic board is screwed up. My Applecare plan ended a couple months ago, so it's 300 bucks to fix. Fine. I tell them all I really care about is my data, just preserve the data, I just want my data. They say fine, for 50 bucks they'll back it up at the store on their server, then send the computer off for repair. Great! This is most important because the La Cie external hard drive I had most everything backed up happened to crash a couple of months ago, and I'd only managed to back up a small amount of stuff on the 1x spped DVD drive since then. So, I pay the 50 bucks, data is transferred, computer is sent off to get the logic board repaired, cool.
One week later, I get a call from the Soho store. The install guy says my data on their server is corrupt and they can't recover it. They try to say that it was probably bad on my computer hard drive in the first place so it's not their fault. I say well, why didn't you check to see if the file would open before sending the hard drive and computer out the door, since I made clear that all I give a damn about is the data, and I would've picked up the computer and gone to a data recovery place. No answer.
I get the computer back, all they did was replace the old hard drive (which they threw away, gone forevs) and didn't touch the logic board. Well, guess what happened next? As soon as I turn it on, it goes back to the original problem (grey screen, error message-->kolonel panic). So I take it back to the store, yet another genius says yep, it's your logic board, not your hard drive and probably never was the hard drive, and sends it back again.
So...Apple kindly screwed up the data transfer I paid for, removed and threw away my perfectly good hard drive, and gave me back a blank, still screwed up computer.
So thank you Apple, thank you for screwing me. Thank you for losing pages and pages of documents, hundreds of photos and hours of video of friends and family, thousands of songs, countless emails, phone numbers, and addresses, tons of expensive programs, and, yes, some porn. Thank you Apple. Thank you and f you.
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6 comments:
It is your responsibility to backup your data. I have NEVER run across a computer company that returns the hard drive you send in to them. If your data is so important and you only have a 1x DVD burner, go buy a USB hard drive.
He DID have a USB hard drive. It crashed, and he was in the process of burning stuff onto DVDs when this happened. RTFA, man.
"Apple" didn't lose your data, just like "McDonalds" didn't drop the hair in your hamburger. Attacking a company like this seems a little overboard when you consider the reality that 'Support Employee number X' is the one who borked the process.
Hey man, I feel bad for you, but given how important this data seems to be to you, I think you probably should have done two things differently. First, if you are willing to spend 50 dollars on site and maybe another 50 on blank DVDs, two months is an awefully long time to wait before getting a replacement backup drive. Second, again if this data is so critical to you, why didn't you ask about the backup they made at the store? The technician has far less invested in this than you, but you didn't think about it either so why should he? It's his job? Maybe but you told him all your care about is your data about five times. If you cared enough to think he wouldn't get the message in the first four times, what makes the fifth so special, and why not a sixth by checking on the backup yourself? I hope you've gotten this far down my reply and haven't given up yet. I'm not trying to say it's all your fault; it's pretty fucking stupid of apple to replace a working part. I'm only trying to point out some things which may be useful in the future.
If I had the time, I might start my own business making online backups really easy and automatic. A few bucks a month is totally worth it to have good backups of important data.
Sooo...What did you end up doing? Did Apple ever make restitution?
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